Hello, The United Airlines Houston Office ability to provide assistance beyond ticket buying was what I valued most about them. They gave me advice on how to handle layovers, connecting flights, and even what to anticipate at overseas airports. I was concerned about navigating such enormous airports because I am traveling alone for my further education. I received useful travel ideas and information from the personnel. Instead of merely completing a transaction, it seemed like I was talking to someone who genuinely cared about my safety and comfort.